Subscription Policy
Subscription Policy
When you select the Subscribe & Save option, you agree to receive recurring deliveries of the selected Densiq product at the frequency displayed when you place your order.
Recurring payments
Your chosen payment method will be charged automatically for each recurring order unless you pause or cancel your subscription before the next order is processed.
The price, subscription discount, delivery frequency and any applicable shipping charges will be displayed before you complete your initial purchase.
Managing your subscription
You may manage your subscription through the subscription-management section of your customer account. Depending on availability, you may:
- Cancel your subscription
- Pause or resume deliveries
- Skip an upcoming delivery
- Change your delivery frequency
- Update your payment method or delivery address
- Change your selected product or shade
You may also contact us at hello@densiq.co for assistance.
Subscription changes must be completed before the next recurring order has been processed. Once an order has been charged and entered fulfilment, we may be unable to cancel it.
Cancellation
You may cancel your subscription at any time. Cancelling your subscription prevents future recurring charges but does not automatically cancel or refund an order that has already been processed.
After cancellation, you will receive confirmation by email. You will continue to have access to your customer account and any previous order information.
Returns and refunds
Subscription orders are subject to our standard Refund Policy and any consumer rights that apply in your country.
Cancelling a subscription is separate from requesting a return or refund for an order that has already been dispatched or delivered.
For hygiene and product-integrity reasons, opened or used products may not be eligible for return unless they are faulty, damaged or otherwise covered by applicable consumer law.
Failed payments
If a recurring payment is unsuccessful, our payment system may retry the payment. We may contact you and ask you to update your payment method. Your subscription may be paused or cancelled if payment cannot be collected.
Price changes
We may change subscription pricing or discounts in the future. Where a change affects an existing subscription, we will provide reasonable advance notice before charging the new amount. You may cancel your subscription before the new price takes effect.
Delivery and stock availability
Recurring orders remain subject to product and shade availability. If your selected item is temporarily unavailable, we may contact you to arrange a replacement, postpone the order or provide another appropriate resolution.
Contact
For questions about your subscription, contact:
Densiq
Email: hello@densiq.co